The Town of Renfrew offers a number of options to pay for your property tax bill.
Pre-Authorized Payments: See form here to enroll.
Online Banking - You can pay your utility bill online through your bank. You will need to:
- Set Renfrew Water as the payee
- Use your utility account number
E-Commerce Online Payments
The Town of Renfrew offers online payment options for residents through e-commerce. This service is available to customers who want to sign up to receive their bills electronically and / or make payments on-line using their credit card account. To register for this service, you must create an on-line profile which includes entering a valid email address, creating a unique ID and password, and selecting / answering a security question.
In order to sign up for e-Billing you must first register on the e-Commerce website and create an on-line profile.
To register and subscribe to electronic tax notices, rate payers must follow these steps:
1. On the iCity Online website, select "Register Now".
2. To begin the registration process, select Show Me How.
3. Select PT-Property Taxes from the drop-down list.
4. Referring to your last bill, complete the following fields:
- Jurisdiction: This will automatically populate for the Town of Renfrew.
- Roll: Enter your roll number as outlined on your Property Tax Bill, excluding the first seven (7) digits (4748 000). Enter the remaining digits in the same format as written on your bill (i.e. 12345678.0000)
- Access Code/PIN: Enter your PIN as shown on the paper copy of your most recent tax notice. If you do not have a PIN, contact the Town of Renfrew either in-person at Town Hall (127 Raglan St. S., Renfrew, ON K7V 1P8) or by telephone at (613) 432-4848.
5. To set your eBilling preferences, complete the following fields:
- Please Notify me by Email that my Property Tax Notice is Ready: Select this check box to enable electronic property tax notices. Then, choose a delivery option:
- I will View my Property Tax Notice Online: This is the default option for email delivery. If you select this option, you receive a bill notification email only.
- Attach a PDF Copy of the Property Tax Notice to the Email: If you select this option, you receive an email with a PDF copy of the tax notice attached.
- A hyperlink to access the tax notice may appear in the email in either case if the iCity Online website administrator included it during email template design.
- Email Address: Enter the email address you want email notifications sent to.
6. Send a verification email. A verification code will be sent to you by email.
7. Select Save.
8. To create your login credentials, complete the User Name, Email Address, Password, and Confirm Password fields.
If a roll has multiple owners, each owner can complete this process to create their own credentials with their own email. However, the tax notice is always issued in the main owner’s name (remaining consistent with iCity’s electronic tax notice).
9. Select Save. You receive a sign up confirmation email and verification code. Then, whenever the next new tax notice is generated and available to view online, you receive a bill notification email.
To add a utility account while logged in to your Financial Services Portal:
1. Select an Account and choose Utility Billing
2. This will load the "Need an Account" page where you will input your account number.
Customers are charged 3% of the total amount being paid plus a $0.35 processing fee. The system will automatically calculate the total fees (i.e. Convenience Fee) for you. You must accept the Convenience Fee in order to complete your transaction. For example, a $100 payment will result in $3.35 Convenience Fee. A total charge of $103.35 will appear on your next credit card statement.
By Mail
- You can pay your utility bill through the mail. Cheques are accepted. Please make the cheque payable to the Town of Renfrew and send it to 127 Raglan St. S., Renfrew, ON K7V 1P8
In Person
- Debit, cheque, or cash at Town Hall.
The Town of Renfrew does not accept credit cards as a form of payment over the phone or at reception. Credit Cards are only accepted through the Town's e-Commerce online payment portal, as explained above.
