Contact Us

Contact Us

General Inquires

Call Town Hall at 613-432-4848 from Monday to Friday between 8:00 a.m. and 4:00 p.m or email info@renfrew.ca.

Call myFM Centre at 613-432-3131 ext. 700 from Monday to Friday between 8:00 a.m. and 10:00 p.m. and Saturday between 9:00 a.m. and 6:00 p.m. or email recreation@renfrew.ca. Please note the myFM Centre office is closed on Sunday. 

After Hours Public Works Emergency

For After-Hours Public Works Emergencies Please Call 613-432-6446

Please note this is an external answering and dispatch service for public works related emergencies only. Non-emergency requests will not be responded to outside of business hours. 

For inquiries related to power outages please contact Renfrew Hydro at 613-432-4884.

By-Law Enforcement

Contact by-law enforcement by calling 613-432-4848 or emailing bylaw@renfrew.ca. 

All calls to by-law enforcement are recorded and monitored, voicemails will be returned as soon as possible. 

Department Contact Information

Office of the CAO and Town Clerk

The Office of the CAO and Town Clerk is responsible for recording and maintaining records of all resolutions, decisions, by-laws and other proceedings of Council and Committees and overseeing a broad range of responsibilities related to the function of the Town of Renfrew including licensing, registrations and the general administration of the Town.

  • Chief Administrative Officer (CAO): Gloria Raybone 
  • Town Clerk: Carolynn Errett
  • Deputy Clerk: Sarah Wright
  • Communications & Engagement Coordinator: Hannah MacMillan

Community & Recreation Services and Library

The Library, Community & Recreation Services department is responsible for cultural and recreation programming in the Town of Renfrew. The department oversees community programs, outreach, partnerships, events, diversity, equity and inclusion, the myFM Centre Recreation Complex, Ma-te-Way Park, public skating, facility booking, sports fields, museums, community gardens and the Renfrew Public Library (governed by its Board).

  • Director of Community & Recreation Services and Library CEO: Kelly Latendresse
  • Recreation Operations Supervisor: Shawn Eckford
  • Community Outreach and Programs Supervisor: Janyne Fraser
  • Curator/Archivist of McDougall Mill Museum: Glenn Charron
  • Programs Assistant: Carrie Cunningham
  • Booking Coordinator: Donna McWhirter
    • Email: DMcWhirter@renfrew.ca
    • Phone: 613-432-4848 ext. 701

Infrastructure, Public Works & Engineering

Department responsibilities include general winter and summer maintenance, roads, stormwater management, sidewalks, multi-use pathways, streetscaping, and capital projects.

  • Director of Engineering & Asset Management: Andrea Bishop
  • Manager of Engineering & Asset Management: Justin Schauer
  • Engineering Technician: Jennifer Cormier
  • Public Works Supervisor: Gerard Hanniman

Development & Environment

The department of Development and Environment & Infrastructure is responsible for ensuring all development in the Town meets the standards of the Town's Official Plan, Planning Act and Ontario Building Code. Additionally, environmental services include, water and wastewater administration & compliance, sustainability initiatives, waste management and the landfill.

  • Director of Development and Environment/Town Planner/Deputy CAO: Eric Withers
  • Manager of Environmental Services: Amanda Springer
  • Chief Building Official: Tom Webster
  • Planning & Building Coordinator: Ashlee Rathwell

Finance & Client Services

The Finance & Client Services Department is responsible for managing the financial affairs of the Corporation of the Town of Renfrew and oversees all aspects of customer service. Department responsibilities include municipal taxation and billing, development charges, procurement, fees and charges, Service Renfrew including customer service, municipal budget, financial management, reserves, debt and investments.

  • Treasurer/Director of Finance & Corporate Services: Charlene Jackson
  • Deputy Treasurer: Mitchell Ferguson

Fire, Emergency & Protective Services

The department of Fire, Emergency & Protective Services is responsible for fire services, emergency management, by-law services, policing, licensing, crossing guards and community safety.

  • Fire Chief/Director of Fire, Emergency & Protective Services: Mike Guest
  • Protective Services Coordinator/CEMC: Lindsay Tinney